|Customer Service Lines||10:30AM-05:00PM||10:30AM-05:00PM||Closed|
|Customer Service Lines||Closed|
|Christmas Day, Boxing Day, New Year's Day & Easter Sunday||Closed|
Placing Your Order
Our website is designed to help you through the purchasing process. You can place your order online or over the phone at the same great price and we'll email a copy of your order request to you. By placing your order online or over the phone you agree to the following terms.
We accept all major credit and debit cards including Visa, Mastercard, Switch, Delta, Maestro, Solo and American Express for delivery to the card registered address. If you need to deliver to a family or work address we can help, additional proof of identity will be required to help avoid malicious use of your card.
In order to ensure we can despatch your goods as quickly as possible, credit and debit card payments are taken at the point of order.
We also accept Amazon Payments, Cheques and Bank transfers. You can select any of these payment methods from the basket page. Full details of how to use these options and any fees available at checkout.
All orders are processed and shipped as quickly as possible. In instances where our stock is fully allocated we may ship direct from the manufacturers to you. If for any reason the product or promotion you’ve ordered is no longer available, or there’s been a price change, we will notify you within 5 days and offer a full refund, the option to pay the difference or choose an alternative. Order acceptance takes place upon despatch of your products.
We operate a fair and open after-sales service. We firmly believe that setting out our terms clearly rather than burying them in small print is what customers should be able to expect of any business. Everything you need to know about our policy is outlined here.
Over 99% of our orders are handled perfectly – goods are delivered on time and work without fault. However from time to time things do go wrong. Parcels can get misrouted by the couriers, traffic can prevent deliveries arriving on time, manufacturer’s specifications can be inaccurate and items can develop a fault. The real test of an online retailer is not just the availability of good value products, but how well they deal with after sales problems. We aim to offer a service most other online retailers fail to deliver on: Product availability, value, reliable delivery and a clear and fair after-sales service.
Most of the purchases you make have lifetime technical support directly with the manufacturer*. As we sell over 15,000 products from more than 450 manufacturers it is not possible for us to provide you with the same level of technical expertise as the manufacturers. To find the contact details of their dedicated helpline, please click here .
If you are unable to contact the manufacturer or if you are unhappy with their service then send us an email at: firstname.lastname@example.org and we will do our best to solve your problem.
If your goods haven’t arrived as expected, please follow the link in your email to use our online tracking service. If we have promised to send your goods to you on an agreed date and we fail to deliver we will refund you the difference between the priority delivery service and our standard service or £5, whichever is the greater. To request this fixed compensation, please send us an emial at: email@example.com
Damaged / Missing Items / Wrong Items
PLEASE CALL IMMEDIATELY TO REPORT DAMAGE
Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. If damage is noticed at point of delivery the order can be refused and returned with the driver. we include an unboxing service. The driver will help you unbox and wait whilst you check the goods, please take advantage of this service so damage can be reported immediately and the goods taken away and quickly exchanged.
PLEASE CALL IMMEDIATELY TO REPORT DAMAGE
As with all new purchases, we understand that you will want to open and test your item as soon as it arrives. It's very important that you report any damaged, missing or incorrect items to us as soon as possible, preferably on the day of delivery. If this isn't possible we consider it reasonable that your items will have been checked for visible damage and reported within 5 days. If you do not intend to use your goods immediately, please open and inspect them before storing, Damage requests reported too late may be refused
NOTE: Do not try to fit an item/appliance if it is damaged without calling for advice first. If you cause further physical damage by fitting an item you know to be damaged we may be unable to accept the item for return.
In order to help us resolve issues arising from these problems, please send us return email at firstname.lastname@example.org within the first 48 hours of delivery or expected delivery in case of non receipt. Outside of this period please call us to discuss further.
We understand that sometimes you will not be available to receive your goods. For all items our couriers will attempt redelivery once. After which you will be charged for any further redelivery attempts. If you have ordered a small item, it may then be left at your local post office for you to collect. For large items, if the courier has contacted you prior to delivery and you are not available to receive your goods, there will be a redelivery charge. Refused deliveries for unwanted items that are no longer required will be charged the return delivery fee to our warehouse.
- We want you to be entirely happy with your purchase from us. If you change your mind after placing your order you are still able to make a cancellation, regardless of the reason, without any fee before the item is despatched.
- Once despatched, if you have ordered the wrong item by mistake, we also allow you 14 days from the day following your delivery to let us know if you want to return your product(s) so long as they are unused.
- Please Note – you are responsible for cost of returning unwanted/cancelled items to us and for the value of the goods if they are diminished as a result of your handling whilst with you or in the return transit to us.
On rare occasions products may develop a fault. Our flexible no fuss policy for dealing with faulty goods is intended to ensure you get the fastest resolution possible and minimise the time you are without a working item.
All new goods we sell to UK and other European consumers have at least 12 months warranty. If you live in another country the warranty usually has the same terms but you will need to check directly with the manufacturer’s local service centre to confirm this.
Our policy for dealing with faulty items differs depending when the fault happens and applies only to goods sent to the UK and other European countries.
Faults Occurring Within 30 Days of Receipt: If any of our products develop a fault within the first 30 days we will be happy to help you resolve the issue. For repair or replace, if you purchased a large item it is much faster to call the manufacturer direct in the first instance who will arrange for a on-site visit from an engineer. To contact the manufacturer, click here for their contact details. If an engineer is unable to repair the goods they will provide a reference number and direct you back to us to arrange a replacement. To speed up the process please have the reference number to hand when you contact us. Your statutory rights may allow refunds in specific instances, please call us if you need advice. (Note: Items returned without a manufacturer reference will have to be inspected before being accepted. This may cause delays processing your faulty return and items returned where we can't find a fault will be returned to you for a small handling fee).
- Faults Occurring Within 1 year (3 months for refurbished products): If you've had the product for up to 1 year and require a fault repair, your product will be repaired directly by the manufacturer or by us. If that's not possible we will give you a replacement, or if that's not possible, a refund.
- Faults Occurring After 1 year but within manufacturer’s warranty period: Please contact the manufacturer directly to arrange a repair. You can also contact us for further advice and suggestions as other repair options may be available.
- Faults Occurring Outside Manufacturer’s warranty period: As an additional service we are able to quote on repairs for some items such as Laptops, Smartphones, Tablets, Desktops, Monitors & TVs. This does not affect your statutory rights.
- Please contact us on our support line for more details.
For many products you can extend your warranty and support cover for up to 5 years either at the time of order or within the period of the manufacturer’s warranty. Please call our Sales team to enquire about warranty extensions.
These terms do not affect to your statutory rights. More information is available here.